Privacy Policy

Information We Collect

We may collect personal and service-related information when you contact us, request a quote, book services, or communicate with our team.

This may include:

• Name
• Email address
• Phone number
• Pickup and destination details
• Moving date and shipment information
• Household inventory or special handling details
• Visa, passport, or ID-related information where required
• Insurance or billing-related information
• Any details shared through forms, emails, phone calls, or customer support

We may also collect certain technical data automatically through your use of our website, such as:

• IP address
• Browser and device type
• Pages visited
• Time spent on the website
• Referral source
• Cookie and analytics data

How We Use Your Information

We use your information to support our business operations and provide relocation services effectively.

This may include using your information to:

• Respond to quote requests and service inquiries
• Plan and coordinate your relocation
• Arrange packing, transport, customs coordination, storage, or delivery
• Communicate updates, schedules, and support information
• Process payments and maintain records
• Improve our website, customer experience, and services
• Meet legal, operational, tax, or regulatory requirements
• Protect against misuse, fraud, or unauthorized activity

Where permitted by law, we may also use your contact details to send relevant promotional or marketing communications. You may opt out at any time.

How We Share Information

UniRelo does not sell your personal information. We may share information only when necessary to operate our services and support your move.

This may include sharing information with:

• Moving and packing partners
• Freight and shipping providers
• Customs brokers and destination agents
• Warehousing or storage providers
• Insurance partners
• Payment processors
• Technology, hosting, analytics, or support service providers
• Legal or regulatory authorities, when required by law

We only share information that is reasonably necessary for the relevant business or service purpose.

International Transfers

Because UniRelo handles international relocations, your information may be transferred to or processed in countries outside your home country or state. In such cases, reasonable steps are taken to ensure your information is handled securely and consistently with this Privacy Policy.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand user behavior, remember preferences, and support analytics or marketing performance measurement.

These tools may help us:

• Understand how visitors use our website
• Improve website content and performance
• Measure campaign effectiveness
• Support remarketing or audience insights

You can manage cookies through your browser settings, although disabling them may affect certain website features.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, misuse, disclosure, or loss. These measures may include controlled access, internal privacy practices, secure systems, and vendor oversight.

While reasonable efforts are made to protect your information, no online platform or storage system can guarantee complete security.

Data Retention

We keep personal information only for as long as reasonably necessary for service delivery, documentation, compliance, customer support, recordkeeping, dispute resolution, and other legitimate business purposes.

Retention periods may vary depending on the type of information and the nature of the service provided.

Your Privacy Rights

Depending on where you live, you may have rights related to your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data, subject to legal or operational limits
• Ask how your data is being used
• Opt out of marketing communications
• Withdraw consent where applicable

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

Sensitive Move-Related Information

International relocation services sometimes require more sensitive information, such as passport details, visa information, addresses, inventory records, or customs-related documents. UniRelo collects and uses such information only when reasonably necessary for relocation planning, shipment coordination, compliance, or customer support.

Third-Party Links

Our website may contain links to third-party websites or services. UniRelo is not responsible for the privacy practices or content of those third-party sites, and users should review their privacy policies separately.

Children's Privacy

UniRelo's website and services are not intended for children under 13, and we do not knowingly collect personal information directly from children through our website.

If you believe a child has submitted personal information through our site, please contact us so appropriate action can be taken.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements. Any revised version will be posted on this page with an updated effective date.